MEDIA LEARNS ABOUT INFORMATION TECHNOLOGY MINISTRY’S HANDLING OF APPEALS
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The Information Technology and Communications Ministry organised a press tour, to tell about its handling of individuals’ and legal entities’ appeals.
Ministry executives organised daily reception of appeals, either in person or by phone.
So far in 2018, over 1600 appeals have been rerouted through the President’s Virtual Reception. Most of these appeals, it was established, could be addressed by the ministry itself.
The Single Interactive State Services Portal has rerouted 433 appeals to the ministry.
The Portal users can also give their feedbacks on how their appeals have been processed, on a scale from 0 to 5.
To streamline appeal processing, the ministry set up its virtual reception on www.murojaat.mitc.uz or via phone at 0 800 200-41-07. So far, 350 appeals have been processed.
Most appeals are made about the internet (32%), fixed lie (19%), mobile connection (15%), postal service (7%) and broadcasting (6%).
Some people lodge appeals directly with the President’s Virtual Reception, only to complain about bad telephone connection. Such problems may be resolved faster via Uzbektelecom’s online reception (www.uztelecom.uz), phone (+99871 244 3443), and via 1084 and 1086, the hotlines.
Some people contact the Presidential Virtual Reception, with complaints about minor mobile connection problems, although it is well known that mobile operators have their own support services for just such situations.
Uzbekiston Pochtasi also has its virtual reception on www.pochta.uz and its hotline (+99871 233 6234).
The ministry also has the State Inspection for Control of Connection, Informatisation and Telecommunication Technologies, with an online reception on www.gis.uz and a hotline (+99871 237 0111).
Contacting service providers directly helps solve the problem faster and unclog the higher authorities.
If the issues cannot be resolved by service providers, the Inspection or the ministry, the appellants can always address the President’s Virtual Reception, the highest electronic system designed for the most crucial problems of the population.
To help resolve pressing issues, the ministry has set up the department for appeals.
The ministry calls for all users to appeal to service providers, the Inspection or the Ministry via www.murojaat.mitc.uz.
The ministry says it will put all efforts into resolving the issues fast and to consider citizens’ and businesses’ recommendations for better services in ICT.
